Last updated: 21 July 2026

Rockel Removals Privacy Policy

This Privacy Policy explains how Rockel Shipping Company Limited, trading as Rockel Removals, collects, uses, stores and protects your personal information when you use our website, request an estimate, make a booking, contact us or use our removal and logistics services.

1. Who we are

The data controller responsible for your personal information is:

Rockel Shipping Company Limited
Company number: 06948538
VAT registration number: 994 7413 72

Registered office:
Rockel Shipping Company Limited
Tuskite Import and Export Services
Tuskite Works
Pitsea Hall Lane
Pitsea
SS16 4UH

Email: info@rockelshippingcompany.com
Telephone: 020 8595 6688

2. Information we may collect

We may collect the following information:

• Your name, address, email address and telephone number.
• Collection, delivery and destination addresses.
• Details about the property, access, floors, lifts and parking.
• Information about the items to be moved, packed, stored or transported.
• Preferred dates, times and service requirements.
• Estimate, booking, invoice and payment information.
• Messages, emails, calls, photographs and other communications.
• Signatures, delivery confirmations and service records.
• Website usage information, including IP address, browser and device information.
• Any other information you choose to provide to us.

3. How we collect your information

We may collect information:

• When you use our website or estimate form.
• When you telephone, email, message or visit us.
• When you request an estimate or make a booking.
• During collection, removal, transport, storage or delivery.
• From another person arranging a service on your behalf.
• From payment providers and other service partners.
• Automatically through website logs and essential technologies.

4. How we use your information

We may use your information to:

• Prepare estimates and quotations.
• Process and manage enquiries and bookings.
• Plan and provide removal, transport, packing and related services.
• Contact you about your enquiry, booking, payment or service.
• Issue invoices, process payments and maintain financial records.
• Manage collections, deliveries, signatures and service updates.
• Deal with complaints, claims, disputes and customer service matters.
• Prevent fraud, misuse and security incidents.
• Improve our website, operations and customer service.
• Comply with legal, regulatory, tax and accounting obligations.
• Send marketing where permitted by law and in accordance with your preferences.

5. Our lawful bases

We rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide an estimate, enter into a booking or perform our services.
• Legal obligation: where we must retain or disclose information to comply with law, taxation, accounting or regulatory duties.
• Legitimate interests: where necessary to operate, protect and improve our business, manage enquiries, prevent fraud, recover debts and defend legal claims.
• Consent: where you have actively agreed to a particular use, such as certain types of marketing or optional cookies.

6. Sharing your information

We may share relevant information with:

• Employees, drivers, contractors and operational team members.
• Removal, transport, storage and delivery partners.
• Payment processors, banks and accounting providers.
• Website hosting, software, communications and IT providers.
• Insurers, professional advisers and claims handlers.
• Government bodies, regulators, law enforcement or courts where required.
• A purchaser or successor if our business or assets are transferred.

We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information.

7. International transfers

Some suppliers or service providers may process information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure appropriate safeguards are used as required by data protection law.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining financial and operational records, resolving complaints, recovering payments and meeting legal obligations.

Retention periods may vary depending on the type of information and whether there is an ongoing booking, complaint, claim, dispute or legal requirement.

9. How we protect your information

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

No website, electronic system or transmission method can be guaranteed to be completely secure, but we regularly review the measures available to us.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict how information is used.
• Object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Complain about how your information has been handled.

To exercise a right, contact us using the details in this policy. We may need to verify your identity before responding.

11. Marketing

We may contact existing customers about similar services where permitted by law. You can opt out at any time by following the instructions in the communication or contacting us directly.

We will not use consent as a condition of receiving a service where consent is not necessary for that service.

12. Cookies and website technologies

Our website may use essential cookies or similar technologies required for security, functionality and operation. Optional analytics, advertising or tracking technologies will be addressed through our Cookie Policy and, where required, appropriate consent controls.

You can read more in our Cookie Policy.

13. Third-party websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices. You should review their privacy information before providing personal details.

14. Complaints

Please contact us first if you have concerns about how we use your personal information, so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page and the date at the top will be updated.

16. Contact us

Questions or requests relating to this policy can be sent to:

Email: info@rockelshippingcompany.com
Telephone: 020 8595 6688